ISL Light: lightweight and easy-to-use remote control software for any professional
November 07, 2022

ISL Light: lightweight and easy-to-use remote control software for any professional

Eddie Palmans | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

I am using ISL Light to help out my customers with IT related support-questions. While on the phone, I can directly give them a short-code which they enter on my company website: the remote control part of ISL Light pops up on my computer and I can take over control a few seconds later. Very easy for me and very easy for the customer.
  • Easy to use from a client specific
  • Branding/integration on personal website, for easily initiating remote control
  • Ideal for small businesses, but ready for growth as well
  • Competitive pricing
  • More pay-per-use credit options
  • Pricing
  • Easy-of-use
  • Saves time: able to help our customers right-away. No need to visit them physically
  • Fastest aid in problem-solving: customer happy and more likely to return
  • Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)
When I performed a little market research I found out that ISL Light has great competitive pricing. Especially a major benefit for me personally, is that there is the possibility to purchase the license on per-credit use (besides per subscription).
Also, on the technical side, the software is quite 'lightweight' compared to other offerings.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

Well suited for any professional that wants to provide customer-friendly and quick remote support. While pricing is very competitive, it might be slightly less interesting when the need for providing remote control support is not required very often (e.g. less than a few hours per month) and when a support engineer is available on-premises

ISL Light Feature Ratings

Screen sharing
10
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
8
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
7