ISL Support Staff
May 30, 2024

ISL Support Staff

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

Needed help with HTTPS Cert. Support staff was quick with a solution and was patient and willing to try the current method I was using. The solution that was offered in the first minute of our conversation but I was hesitant on using the new method. Once again, they were willing to help me regardless and their actions prove the quality of support they offer. Many Thanks!

Pros

  • Support
  • Good Documentation

Cons

  • Wayland Support
  • ISL Crashes to Desktop with multi-monitor support anything between 3-12 monitors.
  • ISL crashes occasionally when using a high resolution screen. 2k and 4k
Non-Subscription

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

Software is not suited well for Multi-monitor support.

Would recommend to most colleagues for a non-subscription service. 10/10

ISL Light Feature Ratings

Remote Administration
5.6
Screen sharing
4
File transfer
2
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
4
Initiate remote control from mobile
7
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
7

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