ISL Light is the ideal platform if you want to provide technical support for a software product.
September 10, 2024

ISL Light is the ideal platform if you want to provide technical support for a software product.

Richard Moore | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We use ISL Light to provide live chat from within our website to support our line of business software product, and ISL Pronto to provide remote desktop support to our clients. The chat client is lightweight and works well and transitions into the remote desktop support mode cleanly.

Pros

  • Live chat for technical support
  • Remote desktop support
  • Remote file transfers

Cons

  • The only real downside is the login system for ISL Light users, it can be tricky to work out how to setup our logins.
  • ISL Light allows us to close off tech support requests more quickly.
ISL Light is very easy to use but some areas of the UI are slightly unintuitive. Our clients sometimes find the process of connecting to a remote desktop session confusing but nothing major.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

ISL Light is the ideal platform if you want to provide technical support for a software product.

ISL Light Feature Ratings

Remote Administration
8.0
Screen sharing
8
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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