iSpring launced us into the Online learning market
December 14, 2015

iSpring launced us into the Online learning market

Bob Ackland | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with iSpring Learn

Steep Management is a small company focused on assisting ski areas to improve their operational efficiency by selling software to assist in the management of assists and assisting in managing the daily activity on the mountain. It is our belief that management is the fundamental to improving performance and while the software we sell can be very successful in making the improvements without good management the full benefit can't be realized. Steep Management recognized there was no dedicated management training for management of ski area managers and proceeded to develop an online program for offering this training.

Pros

  • Steep had zero experience with online course development, how to offer and manage. After significant research we selected iSpring Learn. To our surprise the company has far exceeded our expectations. They held our hands as we tried to learn, they guided us, offered advice and basically solved all our start up issues.
  • Their customer service is attentive and follows through as they say they will.

Cons

  • We found that customers would like to enroll many of their staff in our courses but don't want to pay for course at the user rate. iSpring did suggest an a work around but it isn't what we'd like to see. There is a need for courses to have various sales scenarios attached to them, which does not exist today.
  • There is a bit of confusion, at least in our experience in setting up the payment process with PayPal. It all got worked out but the instructions could have been a bit more detailed and current, as PayPal had changed their screen layouts during the time of our setup.
  • Don't really have a measure as of yet. We knew going in that our timing was poor relating to when people would have time available to take our course. We are convinced that the presentation of the course has improved our brand acceptance and awareness.
Not really qualified to provide a broad perspective but from a small startup in online learning I'd say they are fantastic, the product is good but the service is even better.

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