iSpring Suite is a must have for those creating training content.
December 11, 2024

iSpring Suite is a must have for those creating training content.

Tamar Gronowski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with iSpring Suite

We are a restaurant group with more than 5 locations. iSpring Suite has helped us to streamline our training process. We have been able to ensure that ALL employees are completing the same training, watching the same videos and taking the same quizzes. This has helped us to reduce errors, allowed our new staff to feel knowledgeable and our managers to track how the new hire is progressing. I am the content creator for our programs, and it has been great to have the option to update things as needed and know that it is launched immediately to the platform. It has brought consistency to our organization.

Pros

  • Cohesion of slides. The prebuilt slides make the presentation more professional and help to keep things organized as well as smooth transitions between slides.
  • Easy of creating. The fact that iSpring Suite is an add on for Power Point makes the whole thing user friendly. There are so many options to enhance a presentation. There are options to add quizzes or interactions straight into the presentation, which is helpful because there aren't extra steps needed.
  • There is a help button within iSpring Suite. This allows you to ask a question, look up video tutorials or even ask the community for assistance. This is an asset when you get stuck.

Cons

  • Some of the backgrounds do not pertain to me. We are a restaurant group and there is only a few options, but none really reflect who we are. It would be nice if we could design our own background or even import a photo of our restaurant that is saved in our account to be used as a background.
  • The objects option for a restaurant is all illustrated so it looks very much like a cartoon. The only objects that do not look like a cartoon are office items such as pencils, paperclips or phones.
  • A positive would be consistency. 100% of our new hires have to go through our training course. We have had a 95% success rate of completion. For those that do not complete our course, it's usually because they have decided that it is not the job they wanted/were looking for. Having everything consistent and streamlined, helps us to keep the flow of orientation and training running smoothly.
  • A negative would be that the reports are inconsistent when we pull them. If you don't process the report in a specific way, the data can be skewed. For example, if the employee didn't click "finish" on their training, it shows them as 0 completed on the report. But if I click on their name specifically, then enrolled learning... there I can see that they were 99% done. It doesn't always record it properly.
  • It has been costly for what we use. I do not think that we use it to its full potential. We purchased it solely for training new hires, but I know that there is a lot more that it can do.
It's convenient and pretty easy to use. There are webinars that can be watched in case of someone not knowing what they are doing. There truly is a lot of options for what to use it for. Courses, learning tracks, training videos, etc. There is a lot of companies that can use this for a wide variety of their needs.

Do you think iSpring Suite delivers good value for the price?

Yes

Are you happy with iSpring Suite's feature set?

Yes

Did iSpring Suite live up to sales and marketing promises?

Yes

Did implementation of iSpring Suite go as expected?

Yes

Would you buy iSpring Suite again?

Yes

Any organization that may need to have trainings over the course of a few days, would benefit from iSpring Suite. It will allow you to make sure the new hires have the knowledge they need (based on content created). For a casual or smaller company, I think iSpring Suite is appropriate. I don't know that I could see this being used in a larger or more prestigious type of company. It would depend on who is creating content and how they used iSpring Suite. We use it to make sure that our staff is all learning the same information.

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