The best documentation platform, hands down.
September 24, 2019
The best documentation platform, hands down.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with IT Glue
Documentation is one of those fields that we have struggled with in the past. To be honest, we looked at several competitors before landing on IT Glue simply because of the cost but found ourselves unhappy with everything we tried. When we finally decided to try we saw why so many other MSPs use it in their environments; because it does what it is supposed to do in an organized, efficient, and very well designed way.
- Documentation is organized in such a way that multiple users reviewing, editing, and adding is a breeze.
- Integration with our RMM keeps or configurations up to date with accurate information. Adding non-managed devices is quick, easy, and very helpful.
- As an MSP that does a lot of hosting, the SSL monitoring is a lifesaver; this has literally saved us countless times from expired SSLs.
- Passwords management, though not terrible, could definitely be upgraded a bit. I would like to see more customization options added.
- Settings are a bit clunky to navigate.
- This is un-measurable. Lost information literally costs us money and time. Having everything there, updated, and accurate is our ROI. As far as I am concerned, ROI was achieved the second we went live.
Do you think IT Glue delivers good value for the price?
Yes
Are you happy with IT Glue's feature set?
Yes
Did IT Glue live up to sales and marketing promises?
Yes
Did implementation of IT Glue go as expected?
Yes
Would you buy IT Glue again?
Yes