TrustRadius
IT Glue - Great Documentation Tool
https://www.trustradius.com/document-managementIT GlueUnspecified9.132101
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October 10, 2019

IT Glue - Great Documentation Tool

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with IT Glue

IT Glue is used mainly as a documentation source for the company I work for. We have a sync with ConnectWise Manage that brings over all of our contacts and configurations to one central location. We are able to tie in specific configurations with specific vendors which makes it easy to track down the information we need.
  • Global search makes it easy to find any documentation across any company.
  • Flexible Assets allow for custom tracking.
  • MyGlue, allows our customers to see documentation we have for their environment.
  • Unable to add custom assets that do not come with IT Glue.
  • Unable to customize certain assets.
  • Domain tracker doesn't check if it is set to auto renew.
  • Quickly find information about a customer.
  • Easy to organize all of our SOP's.
  • Easy to report globally across all clients.
IT Glue is much easier and cleaner to use than Confluence. It has a lot more functionality being able to sync across other pieces of software we use, such as ConnectWise Manage and ConnectWise Automate. Alerting to our Slack channel helps in some situations as well. A lot more functionality than Confluence.
I haven't had much experience with IT Glue support, but whenever I have had to contact them, they have been quick to respond and have provided solutions for any problems we have come across. They have been a big help in keeping our documentation accessible for our growing client base.

Do you think IT Glue delivers good value for the price?

Yes

Are you happy with IT Glue's feature set?

Yes

Did IT Glue live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IT Glue go as expected?

Yes

Would you buy IT Glue again?

Yes

IT Glue is best suited for medium to larger sized companies who rely on documentation for multiple customers. It's easy to use and user friendly layout makes it really easy to find the information you are looking for. As with any documentation platform, it needs to be maintained, but if done well, it makes life a whole lot easier.