Jamf Pro is your one-stop management tool!
September 18, 2018

Jamf Pro is your one-stop management tool!

Rollan Ibanez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

Jamf Pro is currently used in our organization as the Mobile Device Management tool that handles all of our Mac administrative needs. It provides a Self-Service portal that has a similar look and feel to what the Apple App Store has. And we are able to manage and provide version control for patches that are available for the apps that we support. It is currently being used by all departments, across the entire organization. For our use-case scenario, it addresses an end-point management system that we were lacking in both the Windows and Mac environments. To this day, our Mac management tool is the only tool being used to manage our Mac devices.

Pros

  • Jamf Pro provides the users with a customizable experience in their Self-Service portal. The new Jamf Pro 10 self-service portal now looks like the Apple App store with the ability to use a customized banner which represents our Organization.
  • Jamf Pro provides easy to use tools for end-point management of Mac devices. I have not gone through formal Jamf training yet, but was trained by our engineer who went through the training. I was able to learn and execute all that I know with informal training.
  • Jamf Pro continues to strive on great customer service for their clients. We had an issue with our upgrade that was resolved very quickly.

Cons

  • Jamf Pro could provide more apps that they are currently supporting within the Patch management function of the MDM.
  • Jamf Pro could add more functionality to how you are able to provide scopes. I would like it to allow more granular rules.
  • Jamf Pro can improve upon more free training courses for those just starting in the platform.
  • Jamf Pro has saved us an enormous amount of money when you calculate the amount of time it takes a user to patch their own machines. Especially when you take into account the time and effort it takes to find patches.
  • Jamf Pro has also allowed our company to not have to hire an additional support team to manage our Mac devices. It allows us to have low overhead in managing a large number of devices.
  • Jamf Pro has continued to help us fall in-line with our company's mission statement in delivering outstanding customer service.
Jamf Pro is best suited for management of a larger number of Mac devices. I would not recommend this MDM for smaller scale companies.

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