Managing a complex environment with a very small support team
September 17, 2018

Managing a complex environment with a very small support team

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jamf Pro

Jamf Pro is used across our entire district. We use it go enroll and manage every Apple device in our environment. Jamf Pro allows us to customize our end-user experience so that the devices meets the needs of the teachers, support staff, and students as well as community-use computers for trainings and meetings. The ability to customize each device is a key element in making our end-users experience a pleasant one. Beginning from the login window with a custom message to the applications available as well as system preference settings that assist both the district and the end-user.
  • Gives us the ability to add and remove applications to specific subsets of computers or allow the end-user to install an application if they need it through Jamf's Self Service applicati
  • Allows us to manage specific groups of computers through configuration profiles that are easily edited and pushed out to the devices when a change is necessary.
  • Advanced searches provide easy access to detailed information based on the criteria chosen. We use these regularly for inventory reports and monitoring computer usage as well as verifying newly enrolled computers have specific applications, configuration profiles, and user field data which we used to create our SmartGroups.
  • SmartGroups allow us to scope to specific groups so that each end-user has the settings and applications that support their needs.
  • JamfNation: Where an entire world of JAMF users are there to give you additional support, suggestions, and advice.
  • Documentation on building JAMF Pro User Group: Specifics to what checking a box allows the end-user to do? There is a bit of trial and error when giving specific rights to a group. For example, if I have group of helpers that are assisting in a summer refresh of student computers they'll need some rights to JAMF to verify/correct the enrollment of the device.
  • Dashboard is very slow to load. I have removed all but a few items from the dashboard, but this did not affect the speed at which it load.
  • We rely heavily on configuration profiles in our student environments. Occasionally, a configuration profile will fail to install properly. We would love to see the ability to "retry" pushing the configuration profile to the devices that failed to receive the profile.
  • Seven techs support over 11,000 devices and 15,000 end-users
Our district has 16 sites with over 11,000 devices and our tech support team is small. Without Jamf Pro, we would not be able to keep up with the amount of updates, inventory, mapping of printers, specific customized settings, restrictions, and so many other tasks that support our endusers with teaching and learning.