Good workflow automation that we use to create a zero-touch onboarding for our users
March 12, 2021
Good workflow automation that we use to create a zero-touch onboarding for our users
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jamf Pro
The primary use case is to manage everything Apple in our environment. Everything from assigning the asset to the user, controlling licensing via App Store, custom policies and configurations. The goal is to ease the burden on our Service Desk, while also enabling the user to be more self sufficient. In the past I have used many MDM solutions and most of the time it came down to poor documentation with them compared to Jamf. We found the resources provided were more then enough to get us up and running. Plus the continued support from their staff have been awesome!
- Jamf Nation - valuable information, tips, tricks and resources to go to when you might have issues. Often times the issue you are facing, isn't something new at all. There are always others who have run into it and can provide valuable insight to resolving. If it is something completely new, you have a plethora of other admins at your disposal who are able to quickly assist you.
- Integrated patch management - easy to keep your software up to date on devices.
- I think one of the big ones is automated device naming for Computers. You can do this via mobile devices in the pre-stage but not Computers. Having the ability to assign devices to a specific pre-stage enrollment group and having said group identify all systems via a specific prefix/suffix would benefit us a lot and keep a better consistency when it comes to users' machine names.
- Improved Patch Management - This is in the works, I know, but having access to more applications or even improving the method to organizing/configuring patch management will be beneficial. Currently, it's a painful process to set it up.
- Support for devices outside of Mac. A lot of Org's are looking to merge their fleet into a single MDM and while Jamf is the best I've used for Apple devices, having more functionality for devices outside of the Apple universe would benefit it in the eyes of other Org's.
- Jamf has allowed us to create unique deployment strategies for our fleet and better position ourselves internally for the latest and greatest tech. We have full 0 Day support as well as resources which give us heads up when it comes to future features or issues other companies are experiencing. This insider knowledge alone makes it all worthwhile since at times you might be the only Mac admin at an Org.
- Workspace ONE Unified Endpoint Management (UEM) Powered by AirWatch and Microsoft Endpoint Manager (Microsoft Intune + SCCM)
My experience with those platforms are not as extensive as my Jamf Pro experience. I'm not trained or certified on either. With that said I have found that these are MDM's which have a Window's first type of feel to them. Workspace One for example requires you to use a utility which strips out meta data/images from packages before you can upload that package for deployment. I feel this is a weird step as all I want to do is deploy the package/installer to my devices. MS EM on the other hand requires you to use a script to create the Company Portal installer (it's version of Self Service). Not sure why I would need to use an additional step to create an app which the MDM requires and should be deploying on enrollment.
Do you think Jamf Pro delivers good value for the price?
Yes
Are you happy with Jamf Pro's feature set?
Yes
Did Jamf Pro live up to sales and marketing promises?
Yes
Did implementation of Jamf Pro go as expected?
Yes
Would you buy Jamf Pro again?
Yes