Overall Satisfaction with Jira Service Desk
We are using Jira as a ticketing system. This is being used by the whole organization. It resolves issues with communication.
- Notifies us of issues.
- Seamless.
- Organizes issues in the order received.
- Jira has some freezing issues occasionally.
- More efficient with customers internal and external.
Jira is open source, so it is more versatile than ServiceNow. Jira allows you to create more dashboards, projects, and features than ServiceNow.
Do you think Jira Service Management delivers good value for the price?
Yes
Are you happy with Jira Service Management's feature set?
Yes
Did Jira Service Management live up to sales and marketing promises?
Yes
Did implementation of Jira Service Management go as expected?
Yes
Would you buy Jira Service Management again?
Yes