Jira is awesome for tickets and collaboration!
January 19, 2020

Jira is awesome for tickets and collaboration!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Desk

Our organization uses Jira Service Desk for issue and request tracking across all departments. The software allows us to centrally manage support, development, and request tickets easily and with minimal confusion. By having a straightforward interface and integrations with other pieces of software, information rarely falls through the cracks, and we feel confident that a strong record is being kept.
  • Simple to create and keep track of tickets
  • Allows easy collaboration between team members
  • Learning curve can be steep for some advanced features
  • Enables strong collaboration resulting in quicker resolution times
I haven't personally interacted with their support system but from what I understand it is fantastic.

Do you think Jira Service Management delivers good value for the price?

Not sure

Are you happy with Jira Service Management's feature set?


Did Jira Service Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Service Management go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Service Management again?


Jira Service Desk is perfectly suited to track the progress and give a complete story to issues, tickets, requests that come into the platform. With its commenting and user tagging features, Jira Service Desk makes collaboration on projects simple and easy to keep track of. We have been able to integrate it with other pieces of software easily, both publicly available and internal only tools.

Jira Service Management Feature Ratings

Organize and prioritize service tickets
Self-service tools
ITSM collaboration and documentation
ITSM reports and dashboards
Change requests repository
Service-level management