Overall Satisfaction with Jira Service Desk
We use Jira Service Desk to track technical issue tickets as well as some brand requests for website changes. It is a great tool to keep all the correspondence in one place and track the progress of the project/ticket. Jira Service Desk is very intuitive and does not take long to master by both technical and non-technical people, thus providing a great management tool.
- Improved workflow
- Effective bug reporting
We use Trello along the Jira Service Desk. Jira Service Desk is universal and is better for IT and specific requests (bugs), while Trello is work better for the tasks dividing on the team level. Jira Service Desk is on a higher price range than other tools, but it worth it, and once you master it, you gain a good understanding of how similar software works.
I had some problems with Jira Service Desk - especially during the high volume of tickets and correspondence - and the support team was always there to help most professionally and effectively. The issue report I simple, and the turnaround is pretty quick.
Do you think Jira Service Management delivers good value for the price?
Are you happy with Jira Service Management's feature set?
Did Jira Service Management live up to sales and marketing promises?
Did implementation of Jira Service Management go as expected?
Would you buy Jira Service Management again?
Jira Service Desk is excellent for tracking the progress of specific tickets/issues/requests for both IT and Marketing teams in our organization. Jira Service Desk also is an excellent tool for communication between different branches of our company and IT team localized in another country. It may not be that great to track the overall progress of the company's projects.
Jira Service Management Feature Ratings
Using Jira Service Desk
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using