Great tool for tasks management
May 27, 2025

Great tool for tasks management

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Management

We use Jira to report, track and test bugs and new features in our software. We from customer service report it to the devs, the devs fix or improve the features, and then the tasks come back to us so that we can test the efficiency again. We can accept them or reopen them accordingly

Pros

  • Report bugs
  • test bugs
  • reopen or accept tasks

Cons

  • the new interface is cute but a little harder to understand
It's easy once you get a hand on how to use it. I like that you can integrate it with other softwares like Slack

Do you think Jira Service Management delivers good value for the price?

Not sure

Are you happy with Jira Service Management's feature set?

Yes

Did Jira Service Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Service Management go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Service Management again?

Yes

Slack, Intercom, Chargebee
We use Jira to report, track and test bugs and new features in our software. We from customer service report it to the devs, the devs fix or improve the features, and then the tasks come back to us so that we can test the efficiency again. We can accept them or reopen them accordingly

Jira Service Management Feature Ratings

Incident and problem management
9.3
Organize and prioritize service tickets
10
Self-service tools
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
ITSM asset management ()
Not Rated
Change management
9.0
Change requests repository
9
Service-level management
9

Comments

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