Jira Service Management facts
May 27, 2025

Jira Service Management facts

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Management

We are using as service desk tool plus SDLC life cycle management also we use it as business process management

Pros

  • Project management
  • Business process management
  • send webhook requests

Cons

  • Delegation of approvals
  • SLA and OLA reporting
  • Assignment Groups and its view permissions
  • Built in Dashboards
  • Jira Service Management budget is suitable for low and Medium org so the ROI is high
  • Jira Service Management and it's automation module increase customer satisfaction and facilities day to day operations
Jira Service Management is powerful tool and easy to implement and maintaine
1- budget
2- easy to implement and maintain
3- system is stable

Do you think Jira Service Management delivers good value for the price?

Yes

Are you happy with Jira Service Management's feature set?

Yes

Did Jira Service Management live up to sales and marketing promises?

Yes

Did implementation of Jira Service Management go as expected?

Yes

Would you buy Jira Service Management again?

Yes

Well suited:
1- Appling ITIL framework
2- automation module is very helpful aslo sending webhook requests
less appropriate:
1- managing requests and its service catalogue also handling request related to assignment groups especially all organization has different department which handling certain type of request and handling this through security level is hard in big organization casue it depends on reporter maturity

Jira Service Management Feature Ratings

Incident and problem management
6.5
Organize and prioritize service tickets
8
Self-service tools
7
ITSM collaboration and documentation
8
ITSM reports and dashboards
3
ITSM asset management ()
Not Rated
Change management
5.5
Change requests repository
8
Service-level management
3

Comments

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