Powerful and flexible - but not for the faint of heart!
August 01, 2016

Powerful and flexible - but not for the faint of heart!

James Carrington | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

It is used by our delivery, creative and technical teams.
It addresses the need for contextual commenting and feedback on user stories and bugs. It also is used to plan sprints, manage development work through the team and to provide constant feedback on progress.
  • Highly customisable
  • Constantly being updated and improved
  • Flexible in terms of being able to adapt it to a number of different scenarios, e.g. Agile Project, Support Project, Issue Log, etc.
  • It's relatively simple to use once configured by an expert
  • Sometimes it appears overly complex, like it's trying to be all things to all teams - this can put some users off
  • It was never built from the ground up as an agile software development took like Mingle or Target Process, sometimes this shows.
  • It's provided a platform on which to standardise our development management processes - meaning we've been able to scale up our team in a more controlled manner
  • It saves us time in terms of keeping all comments and feedback in one place, in direct context to the issue or feature
We use the best-in-class Confluence software. Tight integration with JIRA is what really keeps us there. Additionally, we've spent years refining workflows and practices that revolve around JIRA, and there's nothing else out there that's as flexible in my opinion.
Suited to teams of all sizes, but mostly its best for large teams IMHO - where you have the need to manage different types of projects, e.g. support jobs, development projects, agile and kanban, etc.
Some pure agile teams might prefer to use Mingle or Target Process, or Trello even!