JIRA - The Godzilla of bug tracking softwares
August 02, 2016

JIRA - The Godzilla of bug tracking softwares

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

JIRA is the main bug-tracking/requirement software used by my company. QA uses it to document bugs and keep track of the progress of a project. They also use it to report results to persons outside the team by using issue tracking Dashboards. Developers use it to set tasks for themselves and monitor their progress. Product uses it to set up Requirement tickets and define scope of project.

  • The software is user friendly and there is almost no learning curve with this.
  • The software is ubiquitous enough where most people that are hired have already used it before and so there is not much need for extensive training on it.
  • There is enough flexibility while writing an issue to customize the bugs/tasks/stories based on the type of project it belongs to.
  • There are a lot of ways to effectively track issues using different labels/customized fields etc.
  • It is easy to set up a workflow in a project.
  • The advanced search option is extremely helpful and flexible.
  • The permissions for users are pretty hard to navigate through. The permissions controls are not user friendly and easy to understand or implement.
  • There need to be more gadgets added to the Dashboard feature to make it more diverse and useful. Especially a text gadget should be a default option available and not an add on.
  • There is no way to effectively sort tickets linked to one ticket.
  • JIRA has been incredibly effective in helping QA manage their projects.
  • It is an effective bug tracking software.
  • It is an easy way for different dept in the company (QA, Dev, Product) to interact and maintain transparency.
JIRA is a more refined product with a better user experience and better tools to record and track data.
JIRA software is well suited for handling multiple projects and issue tracking for multiple projects. Where it's not effective is reporting. Other than Dashboards there is not much effective reporting that comes out of it.