Item: Jira Software
Rating: 8
Author: Verified User

Overall Satisfaction with JIRA Software

Use Cases and Deployment Scope

JIRA software is currently being used within our department as an organizational tool. JIRA is being used intermittently across the whole organization, but is not currently a standard. JIRA really helped our team with organization and collaboration as it breaks down work and assignments in a simple and visible way.

Pros and Cons

Pros

Easy and efficient way to organize and assign work
Allows for the creation of a hierarchy of tickets and work to keep priorities organized
User-friendly and cost efficient as an organizational tool
Training resources readily available

Cons

Being able to create epics would be highly useful for better organization and maintenance
Being able to split the work, or tickets, between team members would also be useful
There is a learning curve which does require time and resources to adapt to the tool

Return on Investment

Helped our team to solidify ideas and focus on more clearly defined objectives
Helps with accountability within teams
Helps team members speak to the work they are accomplishing

Other Software Used

Microsoft Project, Microsoft Project Server, Agile CRM

Likelihood to Recommend

JIRA Software proves to be very well suited for teams looking for a basic organizational tool to track work, assignees and time spent using a ticketing system. It makes it very easy to solidify ideas and track accomplishments. I feel that JIRA is less appropriate when trying to create and track epics or user stories in more of an Agile environment.

Comments

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Solid Organizational Tool