Heavy-duty issue tracker
April 06, 2018

Heavy-duty issue tracker

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

We use JIRA across all departments, including marketing or customer success. Development teams use Scrum capabilities (sprints, etc.), while the rest of the organization typically uses Kanban boards.
  • Highly customizable
  • Comprehensive workflows
  • Granular notifications
  • Clear UI
  • On-demand version is often very slow
  • We don't have to develop and maintain our own issue tracker
JIRA is the best compromise between customizability and simplicity.
JIRA is suitable for large projects with lots of custom requirements. For smaller projects, I'd recommend something simpler and cheaper.