Jira = collaboration, integration, usability.
February 23, 2019

Jira = collaboration, integration, usability.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

Jira, at a high level, is being used by our technical teams (engineering, support, implementation) to track development efforts, product feedback from our clients, as well as Dev, QA, and production efforts to get our clients up and running. In addition, of course, to tracking bugs in our product. Jira allows us to collaborate across all of our teams as well as keeping us all apprised of the progress of each individual project or longer-term initiative.

Pros

  • Tracking projects based on assignee (ie: the person who needs to take action on a ticket).
  • Easily seeing how many product tickets are open at any given time.
  • Planning and road mapping of your product, Jira makes it very easy to track priority with development effort, you can display it easily on a map.

Cons

  • I'd like to see merge fields be slightly easier to use, but you can still format everything really nicely in comments, so it isn't a big problem.
  • Saves time - Jira is easy to use and easy to learn, onboarding is a breeze.
Jira made sense for our checkbook as well as our needs. It's all about collaboration for us, it's our number one most important effort, and Jira does a lot in the way of collaboration. What we really love is that as we expand our teams, even our non-technical team members who need to submit cases to our technical teams are able to use Jira in a matter of minutes, even upon the first introduction to the tool.
It works with Slack, Salesforce, Zendesk, and our Outlook. What more could we possibly need?
I've said it before and I'll say it again, Jira is easy to use, easy to set up, and it's one of our favorite tools.
Jira is well suited for small to medium teams working on a distinct package of software products. My only experience is with teams using Jira with <100 people, but I don't imagine it would differ tremendously on larger teams. Jira allows you to easily separate out product areas if you have multiple lines of product, and it integrates seamlessly with our chosen support platform, Jira, as well as our CRM, Salesforce.

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