Let Jira Software handle your issues
July 19, 2021

Let Jira Software handle your issues

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Software

Jira Software is being used in my organization by all the employees who currently work on projects that require knowledge of business, IT, or finance. It is not a software used by HR, accountants, etc. Jira Software is used to track the tickets that have been created for the IT development project. These tickets can be categorized neatly into categories/labels like bugs, regression, automation, interfaces, etc. It's easy to track the status of these tickets and make attachments like Word documents or videos. You can see whom something is assigned to. Additionally, once the ticket is deployed in a live environment, you can see the versions (used by developers).
  • Easy to create and use labels to distinguish types of tickets in IT projects
  • Easy to track the status of tickets
  • Easy to create dashboards for management on the status of IT projects
  • Developers and analysts can see transparency of code versioning in Jira Software
  • If Jira Software is used more efficiently with other interfaces (e.g., Service NOW), it can be a big win
  • See whom the ticket is assigned to
  • See estimations of tickets and delivery
  • See the version of a ticket, which version is delivered, and backtrack the deployment details
  • Read and trace comments to follow up on the tickets
  • It's great to plan for upcoming quarters the tickets created and those that need to be delivered

Do you think Jira Software delivers good value for the price?


Are you happy with Jira Software's feature set?


Did Jira Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Software go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Software again?


Jira Software is used by people working on delivering an IT project who need to track status of requirements.
Ideal roles to use Jira Software would be analysts and developers, not roles like HR management.