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Jira for Cross-Departmental Collaboration
August 23, 2021

Jira for Cross-Departmental Collaboration

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Software

Jira was owned by our Product and Development team, however, it was used by my Support team to log bug tickets that needed to be addressed by a developer. It allowed us to provide all of the pertinent information regarding a bug in our system and also track the status of work to fix the bug.
  • Customization - you can set up your Jira instance however you would like to meet your needs.
  • Streamlines communication between teams. You can add multiple users across departments with different access.
  • Filter and report to view the information you need. This was important for us in locating open bug tickets submitted by Support so we could stay on top of them.
  • For someone using Jira for the very first time, it is not the most intuitive system. Maybe some more in-app tooltips would be helpful for users logging in for the first few times.
  • The integrations between Jira and Salesforce and Jira and Slack
  • Search functionality - the ability to filter down results to create a clean view of what you need.
  • The ability to track the status of different requests created in Jira.
  • We have been able to keep customers happy by getting bug fixes out faster by using Jira. All details are included for the developer so there is no back and forth between teams or between support and the customer.
GitHub is a bit more intimidating for users outside of Development. Jira is more streamlined and user-friendly in my opinion. productboard lacks any real reporting functionality.

Do you think Jira Software delivers good value for the price?

Not sure

Are you happy with Jira Software's feature set?

Yes

Did Jira Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Software go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Software again?

Yes

Handling Development requests from outside departments. This may include Support, Billing, Product, etc.