The ol' workhorse that does what it needs to and slowly gets better
August 23, 2021

The ol' workhorse that does what it needs to and slowly gets better

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Software

We are using it across our 20 person product/engineering team to manage our agile product backlog, defects, etc. We have also tried using it with other teams (marketing, support) as a more general product management tool (with varying degrees of success). It helps keep us organized, prioritize, plan iterations, etc.
  • Extremely configurable
  • Good backlog management
  • Excellent ticket/issue structure
  • Integrations
  • The UI, though improved greatly over the years, is still often a bit cumbersome.
  • Workflows (in classic Jira) are still painful to configure and use
  • Backlog
  • Kanban boards
  • Epics
  • It gets the job done, and is affordable.
Jira is the "default" do-everything software project management platform. It literally does everything, but consequently does nothing particularly well. That said, it is robust enough to compete with enterprise heavyweights like Rally, and (usually) easy and light enough to compete with things like

The UI is still awkward and confusing at times.

Do you think Jira Software delivers good value for the price?


Are you happy with Jira Software's feature set?


Did Jira Software live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Software go as expected?


Would you buy Jira Software again?


I think Jira is a great "all-purpose" agile management tool. It is extremely configurable, so can support nearly any conceivable way of working. This is also its downfall. It is not particularly opinionated, and so it is easy to create configurations or setups that don't work particularly well. If your goal is to implement a consistent and easy to follow agile approach, Jira can seem overly complicated.