Jira Work Management is right for you if Implemented correctly
April 01, 2025

Jira Work Management is right for you if Implemented correctly

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Work Management

Jira Work Management is used to track Engineering requests that come from Support, or other parts of the business when interfacing mainly with customer issues and we need either engineering or a technical architect to help with the problem. We try to include as much details as possible, including screen shots to hopefully shorten the time span of getting resolution.

Pros

  • Interacting between Jira Work Management and communications tools to provide updates on ticket
  • Allow the addition of customer names affected by an issue
  • Tagging users in comments/responses

Cons

  • The search tool, at times, doesn't work as well as one would hope
  • If you don't have anything, you need something and Jira Work Management can be that if implemented well.
  • Ensure you set expectations from the start to keep Jira Work Management clean, tidy and organized.
  • If possible, conduct periodic audits.
There are some positive and negatives that I've highlighted throughout this review. It comes down to good implementation, organization, training and maintenance to make Jira Work Management a good tool to use not just for technical staff, but others who need to track issues. This is especially true if those issues relate to customers.

Do you think Jira Work Management delivers good value for the price?

Not sure

Are you happy with Jira Work Management's feature set?

Yes

Did Jira Work Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Work Management go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Work Management again?

Yes

I think a big part of the success of Jira Work Management is both Implementation, Maintenance, Training and setting expectations. If you think of those 4 as the legs to a chair, if one is weak or short, so is your chair. Sometimes, Jira Work Management really helps in finding and tracking issues, but, in my experience, other times, it turns into a dumping ground with too much replication.

Jira Work Management Feature Ratings

Project Management
6.3
Task Management
5
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Team Collaboration
Not Rated
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
5
Email integration
9
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Comments

More Reviews of Jira Work Management

  1. Home
  2. Project Management Software
  3. Jira Work Management Reviews
  4. User Review of Jira Work Management