The best work management tool for support tickets
We use JIRA as a ticket management tool. All users have access to it. Any request or roadblock that any user faces will raise a request on …
Overview
What is Jira Work Management?
Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams…
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Popular Features
- Team Collaboration (17)9.191%
- Support for Agile Methodology (17)9.090%
- Task Management (17)9.090%
- Resource Management (17)8.686%
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What is Jira Work Management?
Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud…
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What is Jira Software?
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
What is Trello?
Trello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and…
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What is Jira Work Management?
Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud instances also have boards that let users visualize workflows and drag and drop tasks from to-do to done. It is available on the cloud.
Currently in Beta is Jira Work Management, the next evolution of the product. The tool includes calendar, task management, timelines and boards, supporting approval workflows and creative productions, and campaign organization.
Currently in Beta is Jira Work Management, the next evolution of the product. The tool includes calendar, task management, timelines and boards, supporting approval workflows and creative productions, and campaign organization.
Jira Work Management Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Jira Core is Atlassian's general purpose business and project management tool available to smaller companies or teams and designed to suit a variety of purposes (e.g. marketing planning, product roadmap, etc.). In Jira Core, Workflows define process and enable teams to track tasks. Jira Core Cloud instances also have boards that let users visualize workflows and drag and drop tasks from to-do to done. It is available on the cloud.
Reviewers rate Team Collaboration and Timesheet Tracking highest, with a score of 9.1.
The most common users of Jira Work Management are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Jira Core has proven to be a game changer for many companies, providing them with the ability to effectively track activities, projects, and the efficiency of their workforce. Users have found that Jira Core is particularly useful in managing tasks and work in both current and upcoming quarters, offering visibility and transparency to the workflow. With its flexibility, users have configured Jira Core to track requests, manage service desks, and monitor time spent, leading to better time and money management. In addition, Jira Work Management serves as a planner and tracker for large-scale projects, bug tracking, and monitoring work execution. This software enables collaboration among different business teams by providing wider visibility and an efficient workspace for project organization. Users appreciate the integration of Jira with Slack, allowing for easy notifications without having to open the software. Furthermore, Jira and Confluence are utilized to organize meeting notes, documents, and processes, ensuring that everyone is in sync and able to access information easily. The software plays a crucial role in managing workflows between teams and across time zones by serving as a project management and communication tool. Its versatility is demonstrated as it assists users in addressing various business problems such as website design, marketing strategy development, and aligning global business processes. Moreover, Jira proves useful beyond the DevOps team, providing visibility and an overview of projects by enabling users to organize tasks and track requests. It is also employed as a centralized task and project management tool by marketing teams who benefit from its integration capabilities with development teams. Lastly, Jira serves as a ticket management tool for raising requests and addressing roadblocks within IT teams by facilitating communication and resolution.
User-Friendly Interface: Many users have found the product's user interface to be friendly and intuitive, making it easy to navigate and use the product effectively. This positive sentiment was expressed by a significant number of reviewers, highlighting the widespread appreciation for the seamless and efficient workflow promoted by the interface.
Helpful Knowledge Base: The knowledge base provided by the product has been praised by users for its helpfulness in providing information and resources. Several reviewers have mentioned how this feature enhances their understanding and usage of the product, indicating its value in supporting users' needs.
Versatility and Scalability: Users have commended the scalability of the product for different uses and projects. Its versatility and adaptability were highlighted as key strengths, with many reviewers expressing satisfaction with its ability to cater to varying requirements. This feedback reflects a consensus among users about this aspect of the product.
Complex Reporting Functionality: Some users have found the reporting functionality of Jira to be too complex for average users. They expressed a desire for more information on managing different dashboards and suggested that it needs to be simplified.
Difficult Graph Creation: Several users mentioned that creating graphs in Jira is not easy and suggested the need for a simpler way to do so. They feel that the current process can be improved to make it more user-friendly.
Overwhelming Options and Menus: Many reviewers pointed out that Jira has so many options that it is easy to get lost. They suggested the need for simpler menus and a streamlined interface to help navigate through all the features more easily.
Users commonly recommend the following about Jira:
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Explore all available features: Users strongly recommend taking the time to explore all the available features of Jira. They find Jira to be comprehensive and time-saving, helping manage business processes effectively. It is considered user-friendly and easy to use, making it suitable for project management in organizations that work in agile methodology.
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Consider additional open-source tools: While Jira is highly recommended, some users believe there are better alternatives for managing technology projects. They suggest using Jira along with other open-source tools that offer similar features. This can provide a more robust solution for project management.
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Utilize Jira Core for specific needs: Users recommend utilizing the Jira Core platform for organizing project scheduling and task distribution, as well as locating and solving project management problems. They praise its excellent customer service and technical support. Additionally, Jira Core is recommended for agile project and task management, highlighting its economical cost plans and suitability for application development.
Overall, users recommend using Jira for its comprehensive functionality, ease of use, great interface, and seamless integration with other software. However, they also acknowledge that smaller organizations may benefit from simpler alternatives, even though Jira has a lot of power and customization options.
Reviews
(1-17 of 17)Companies can't remove reviews or game the system. Here's why
March 11, 2024
The best work management tool for support tickets
We use JIRA as a ticket management tool. All users have access to it. Any request or roadblock that any user faces will raise a request on JIRA. Then the IT team will allocate the ticket to the respective team Poc's to action on the requests... Once the issues/request is addressed. The user will be notified on JIRA platform.
December 05, 2022
All the Information in Your Hands
Score 10 out of 10
Vetted Review
Verified User
There are several use cases in business problems that can be applied, since personally I use it to create a product backlog and a sprint backlog, so regardless of the scope, it helps us clarify what we will have to do and in what iterations. For example, when developing software, we break down into user stories what we will have to do over the next sprints.
December 02, 2022
The go-to tool for Project Management
Score 9 out of 10
Vetted Review
Verified User
1. Easy tracking of tasks and projects that are ongoing within a team.
2. One can create sprint cycles for a project to be finished, and assign tasks to people accordingly, which can be further used to track the progress.
3. Its integration with Slack is a cool feature, one can receive notifications easily there, without having to open Jira, because Slack is an internal team communication tool used by a lot of organizations these days.
4. I like the drag-and-drop feature for a task - for example, we can shift a task from development to the testing phase, by just dragging and dropping it.
2. One can create sprint cycles for a project to be finished, and assign tasks to people accordingly, which can be further used to track the progress.
3. Its integration with Slack is a cool feature, one can receive notifications easily there, without having to open Jira, because Slack is an internal team communication tool used by a lot of organizations these days.
4. I like the drag-and-drop feature for a task - for example, we can shift a task from development to the testing phase, by just dragging and dropping it.
In our company, we primarily use Jira work management as a Project management software where we are able to see all the project information at a glance. We can easily manage our projects and keep the team organized. Managing tasks and different projects in Jira starts with a workflow which defines our processes and enable our teams to track the tasks. Jira work management also have boards where we are able to visualize our workflows and drag and drop tasks from to-do to done.
April 28, 2022
My experience with Jira Work Management
It is being used as a tool to keep track on all proyects and activities each individual is currently working on each department. It has helped us keeping all task better organized, well documented and properly categorized. Jira Core was and is a game changer for our company, as it allows to keep track, not only of all activities, but also on the time and effiency of each worker with their proyects.
March 26, 2022
Better than other tools but active usage is problem
Jira is used for our sprint planning and execution. We use agile scrum for development.
March 26, 2022
From Phabricator to Jira
We switched from Phabricator to Jira for work management at the company (Standard Cognition). We use it to manage tasks and the work in the current and incoming quarters. It helps to keep visibility on the individual and team tasks which adds transparency to the workflow. We are currently in the transition towards managing code reviews. We still do not use it for financial as we keep using Expensify, I am not sure if there will be a switch or not.
March 26, 2022
If your engineers ask, say yes.
This is mostly maintained by our product and engineering team as a way to organize meeting notes, documents, processes, etc. It helps keep everyone in sync, easily find information someone is looking for, and be accessible to everyone as they are in Jira and confluence already. It helps have things at your fingertips.
March 26, 2022
automation workflow
If you want to build a service desk for your company, Jira is a great tool for this job. You can link Jira to all your internal systems, which will allow you to use Jira as a service desk and also as a product development tool. Jira is a very flexible tool, which will allow you to configure workflows and ways to follow up on requests. With Jira, you can also track your time spent in order to have better time/money management.
March 26, 2022
Jira- The Guardians of Issue
Jira is being used in different phases of project implementation where business users log different types of issues encountered while performing business operations. It provides a variety of functionalities where users can create stories of different types of issues which stores the information of issue description, their resolutions, and testing evidence. It also provides the functionality of linking variant issues that belongs to the same subject area.
Collaborate with the other business teams on the same project topic, which is usually highly multi-functional in nature. It helps keep everyone on the same page, provides wider visibility, and provides for an efficient workspace to collaborate through status fields and messaging/commenting features. This helps keep us well-organized for our projects through the various stages, and also helps us provide a single pane for our review calls for the operating committee.
March 25, 2022
Jira Work Management Review
We are using Jira Work Management to connect with the development team, business intelligence team, and internal support, for reporting bugs, improvements, questions, problems, configuration changes, and change requests. We are also using it to see the product roadmap that the development team has designed and what item is going to be fixed or what new item is going to be released with all the planned dates.
March 24, 2022
Jira for Marketing Teams
Score 7 out of 10
Vetted Review
Verified User
We use Jira Work Management (Jira Core) as a task and project management tool for the marketing team. In it, we centralized all the demands (internal and external) of the marketing team. We also chose Jira because it was the solution chosen by the company's development teams, and in our situation, the integration made a lot of sense.
March 24, 2022
Great for team collaboration
We use it to manage workflows between different teams and across time zones. It’s useful as a project management tool and for our IT teams to communicate. We are addressing business problems such as new website design, marketing strategy, new products business, and aligning our business processes globally with this tool.
March 23, 2022
Robust platform that can break down silos and give all levels visibility into current and future work.
We used this for working on project plans and sprint backlogs to forecast future semi-monthly releases. My team and I would create projects and tasks inside of Jira and estimate the story points to ensure we had a full workload while not overpromising anything. Overall, as a manager, I was able to view reports and metrics to understand how much we had in the hopper, while my team used it to collaborate and update the team on task status.
Jira Work Management is used within our organization as a planner and tracker for large-scale projects, as well as tracking possible bugs that may arise in the different business units within our company. It is an excellent tool for creating requirements and monitoring their execution, as well as monitoring the work carried out by the persons involved.
December 25, 2021
Straight forward and easy to use project management tool
I use it to organize projects and assign tasks outside of the DevOps team. It helps me to keep an overview of anything marketing, sales, or customer support have requested from the DevOps team and anything they have requested from us that is outside of the regular development tasks.