Disappointed Long-Term Customer Time to Move On

After being a JobAdder customer for over 3 years, we’ve made the decision to move away from the platform—and unfortunately, it hasn’t been an easy choice, but a necessary one.
While the platform initially met our needs, over time we’ve seen very little innovation or meaningful updates to the features that actually matter to our business. Basic functionalities remain clunky, reporting capabilities are limited, and support—while friendly—often lacks the depth needed for more technical or complex issues.
We also found that feedback we provided over the years was rarely actioned or acknowledged in a tangible way. As a growing business, we needed a system that could evolve with us and provide deeper insights and automation, and unfortunately, JobAdder no longer meets that bar.
We sincerely hope the team invests more in listening to long-term clients and prioritising real enhancements over surface-level updates. Thanks for the service over the past few years, but it’s time for us to move forward.