JotForm Makes Creating Forms Simple and Analyzing Data Easy
March 02, 2019

JotForm Makes Creating Forms Simple and Analyzing Data Easy

Ember Ferrantino | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with JotForm

We are an app development company who needed a way to easily create forms to capture the information of app users. JotForm was used exclusively by our marketing and account management departments. Before JotForm, we didn't have a way to capture this information in an efficient way, nor run reports to see key analytics.


  • It's super simple and quick to get a new form up and running.
  • Numerous form options and components make it possible to create a form just to do about anything.
  • Exporting and reporting options are robust, allowing you to easily manipulate and analyze your submission data.


  • Contacting customer service isn't the easiest. They don't have a phone number. You have to submit a ticket to a forum-type place and wait for a response.
  • The price and submission count difference between gold and platinum level is ridiculous. If I remember right, you have to jump from 100,000 to 1,000,000 submissions and the price difference is $100/mo. Needs to be an intermediate step between the two.
  • JotForm increased the conversion from interested person to user on our app.
  • We were able to reduce the amount of time spent trying to build forms via coding and other more complicated methods.
  • We were better able to track patterns and data from app users to help drive decisions about how/where to advertise to try and get new app users.
  • Customer Surveys
JotForm is great in situations where you need to build forms, simple or complex, easily and quickly. If you have a need for more than 100,000 form submissions per month, you may want to look at other platforms, as it gets very pricey at that level.

Jotform Feature Ratings

Survey templates
Custom logo/branding
Changes to live survey
Question design help
Multiple question types
Survey logic flexibility
Response tracking
Data export
Standard reports
Custom reports
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Not Rated


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