Very responsive technical support
March 06, 2019

Very responsive technical support

Elizabeth Mabrey | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with JotForm

We use it for students registration and renewal for various functions, from registration, survey, reservation.
  • Very fast responsive Technical Support. Excellent when it comes to general tech forms field manipulation questions.
  • Forms are easy to create.
  • Many widgets to choose from.
  • Easy and quite intuitive advanced CSS modification features
  • For developing the form: When it comes to more complex boolean logic for setting up criteria. It fails to do something like : count = count + 1. Not saying it cannot do simple +. I am saying, you cannot change the variable count if count is part of the formula.
  • For developing the form: unable to format a widget. Thus, the text come across looks plain text.
  • For developing the form: You can get the fieldname from properties. It will be very helpful if it shows field name by having you hovering over on top of the field.
  • Has done exactly what most of my forms need.
Far more flexible and easy to use than Google Forms
  • Customer Surveys
I am happy with it. Good response time and large set of embedded formats..

Jotform Feature Ratings

Survey templates
9
Themes
8
Custom logo/branding
9
Changes to live survey
10
Question design help
9
Multiple question types
10
Survey logic flexibility
9
Response tracking
9
Data export
10
Standard reports
9
Custom reports
9
Analytics
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated
Compliance
Not Rated

Using JotForm

3 - Education for Gr. 4 to 12
  • registration forms
  • service request forms
stable environment, and easy to use.

Using JotForm

If you are doing basic formatting.. It is 10+ for jotform.

If you are looking to do more customized css setup, it is 8. That's why I give 9.
ProsCons
Like to use
Relatively simple
Easy to use
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • date fields
  • name fields
  • phone fields
  • email fields
  • auto response emails
  • do more advanced css. it will be really helpful if I can see the field name easily by simply hovering over it.
Yes - Good in most themes setup.