A Flexible Form Provider with Minimal Nonsense
February 23, 2022

A Flexible Form Provider with Minimal Nonsense

Joel Dieu | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jotform

We utilize Jotform to capture information for our applicants. This is used as a streamlined solution to allow us to capture accurate information about potential applicants. Jotform allows flexibility with its conditioning which other firms lack. As we work with several financial products, conditioning allows forming to adjust based on the customer's entry. This makes each finance product we offer to be on one form instead of five different forms. The process itself is easy. Jotform is designed to be implemented by any layperson.
  • Fast and responsive load times compared to other forms
  • Easy to use back end for admin and users
  • Flexibility with the form itself
  • Embedding on our website can take a couple of seconds to load
  • Accuracy of information which is fundamental
  • Processing time from start to finish on applicants

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

This is easy to use for any layperson. Whether it is set up by an individual or business, the back-end settings are easy to start and manage. In addition, users should have no issues filling in data in the form itself. No issues are evident in terms of usage and there haven't been any incidences where the form has had technical issues either.
Whilst we haven't utilised the support team directly, there are online forums with questions that the moderators are active on. Their responses are quite often sufficient to solve any issues or answer questions in a quick manner. Appears making contact with their support team is easy. Clear buttons to do so.
There are not many circumstances where Jotform cannot be used. Embedding on the website is generally best but a separate PDF or online form in itself is also handy. In addition, the modifications on each form are impressive making it suitable for any business. Jotform can be used as a short form or longer form for information processing.

Jotform Feature Ratings

Survey templates
9
Themes
10
Custom logo/branding
9
Changes to live survey
10
Question design help
8
Multiple question types
10
Survey logic flexibility
10
Response tracking
10
Data export
9
Standard reports
9
Custom reports
9
Analytics
10
Vendor-offered crowdsourcing
8
Respondent restrictions
9
Access controls
10
Compliance
9