Item: Jotform
Rating: 10
Author: Edyta Strzadala

Use Cases and Deployment Scope

We are using Jotform for many different purposes. Firstly, to get new clients started before their first visit. Jotform helps us to get basic info and find out what needs and expectations they have. Secondly, we use agreement forms. Both forms are extremely helpful, saving time to check-in before the customer arrives and it helps limit paper file storage. The best option I could ever invest in. I recommend Jotform to everyone.

Pros and Cons

Less paperwork
Quicker check ins
Know how many guests are interested in your business
You can meet your guest before seeing them in person

Zooming on pictures will be helpful
Better notification when form received
Phone customer service

Return on Investment

Helps to generate more clients

Alternatives Considered

Haven't used any.

Key Insights

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Usability

It's very helpful.

Support Rating

It needs to be improved, it would be easier if there was an option to call.

Likelihood to Recommend

When someone is interested in my services it's very easy to text it to them to fill out. I can meet them before scheduling an appointment and get basic info. I wish there would be an option for picture zooming so I don't have to take screenshots to zoom in, however, that's the only point I don't like.

Very helpful with business.

Overall Satisfaction with Jotform