Item: Jotform
Rating: 10
Author: Verified User

Overall Satisfaction with Jotform

Use Cases and Deployment Scope

Jotform is used in by business for clients to complete a site visit request form. We remove honeybees from buildings and re-home them. I needed to be able to create a submission form where customers could upload photos- my website forum could not handle the uploading capacity. Furter, Jotform allowed me to provide a response email so that customers get to hear from me immediately with a pre-written form email.

Pros and Cons

Pros

Easy to create the form
Easy to link the form to my website (have nearly zero tech knowledge)
Allowed my customers the ability to upload photos/video which is critical
Allowed me the ability to create a form response to the customer immediately

Cons

I was unaware in the beginning that I had the ability and should go and delete unused forms to help save space.

Return on Investment

Because clients can reach me immediately and get a customized response, I believe we are able to capture more work than prior to this system.

Usability

I have not had any trouble using Jotform- and I'm not savvy with tech.

Key Insights

Do you think Jotform delivers good value for the price?

Yes

Are you happy with Jotform's feature set?

Yes

Did Jotform live up to sales and marketing promises?

Yes

Did implementation of Jotform go as expected?

Yes

Would you buy Jotform again?

Yes

Likelihood to Recommend

The ease of use in creating, linking and using the form are critical for me. The forms have a professional look are quite helpful in keeping a certain standard for my business. I think any situation where a business needs to gather standard information from your customers are a great way that Jotform can be used. I especially think the ablity to customize the form so much is wonderful, adding the ability for clients to upload photo/video. I don't think Jotform is needed in scenario that is similar to replacing emails.

Jotform Feature Ratings

Comments

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Marijoy A
commented 2 years ago
Hi, Thanks for giving us a 5-star review. We're glad to hear that our platform meets your needs and that its features, like the File Upload, Autoresponder Email, and User-friendly interface, have significantly enhanced your workflow. The Total Usage limits, such as Forms limit, Upload Space, and Submission Storage, don’t reset and have to be managed manually to free up space. For more information on account usage and limits, please check our guide at https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/. If you have any questions or need help, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

Great product