Great at first...
October 25, 2021

Great at first...

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Justworks

My public accounting firm uses Justworks for payroll and HR currently. We previously used them for 401k and insurance as well. Justworks served as the full-service payroll and human resource provider so that we did not need to internally hire such a position. Additionally, for a time, we had an advantage of lower health insurance premiums despite our size due to being part of the larger group.
  • Online processing
  • Online reports
  • Staying on top of payroll related regulations
  • Communication in sufficient time related to a large increase in medical insurance premiums
  • Our customer service rep was not knowledgeable enough in explaining the medical insurance options
  • Payroll processing
  • Payroll compliance
  • Tracking time off
  • Large medical insurance premium in 3rd year
  • Timely delay of social security match per new laws
Justworks cost less administratively and offered better medical insurance options for the price.

Do you think Justworks delivers good value for the price?

Not sure

Are you happy with Justworks's feature set?


Did Justworks live up to sales and marketing promises?


Did implementation of Justworks go as expected?


Would you buy Justworks again?


Well suited to smaller professional companies who desire to outsource all payroll and human resource functions, including employee benefits. Where I am less than thrilled is with how the annual medical insurance renewal was handled. The customer service rep was not sufficiently knowledgeable to explain correctly the differences in the various plan options.

Justworks Feature Ratings