Item: Justworks
Rating: 6
Author: Verified User

Overall Satisfaction with Justworks

Use Cases and Deployment Scope

My public accounting firm uses Justworks for payroll and HR currently. We previously used them for 401k and insurance as well. Justworks served as the full-service payroll and human resource provider so that we did not need to internally hire such a position. Additionally, for a time, we had an advantage of lower health insurance premiums despite our size due to being part of the larger group.

Pros and Cons

Pros

Online processing
Online reports
Staying on top of payroll related regulations

Cons

Communication in sufficient time related to a large increase in medical insurance premiums
Our customer service rep was not knowledgeable enough in explaining the medical insurance options

Most Important Features

Payroll processing
Payroll compliance
Tracking time off

Return on Investment

Large medical insurance premium in 3rd year
Timely delay of social security match per new laws

Alternatives Considered

ADP TotalSource

Justworks cost less administratively and offered better medical insurance options for the price.

Key Insights

Do you think Justworks delivers good value for the price?

Not sure

Are you happy with Justworks's feature set?

Yes

Did Justworks live up to sales and marketing promises?

Yes

Did implementation of Justworks go as expected?

Yes

Would you buy Justworks again?

Other Software Used

QuickBooks Online, Wolters Kluwer CCH ProSystem fx, Adobe Acrobat Reader DC

Likelihood to Recommend

Well suited to smaller professional companies who desire to outsource all payroll and human resource functions, including employee benefits. Where I am less than thrilled is with how the annual medical insurance renewal was handled. The customer service rep was not sufficiently knowledgeable to explain correctly the differences in the various plan options.

Justworks Feature Ratings

Comments

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Great at first...