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Justworks Review

Overall Satisfaction with Justworks

We moved from a payroll service to Justworks about 5 months ago to get the benefit of being with a PEO. There have been some benefits of the PEO side. The payroll side is another story. In my experience, our payroll process now takes at least 20 minutes longer per payroll and is much more complex and cumbersome than our old provider. Their marketing and onboarding people are helpful, but the payroll process itself is enough of a headache, in my opinion, and we may consider moving away from them in 2024.
  • Marketing
  • Onboarding
  • I believe the payroll process and module is clumsy, cumbersome, and complex (compared with many others I've used)
  • Payroll
  • HR management
  • Negative - In my expereince, the payroll process has frustrated employees and users and has taken much more time, so it ends up costing even more than the price tag of the Justworks fees I've found
We went with Justworks for the PEO aspect. Again, in my opinion, the payroll system is worse than others I've used.

Do you think Justworks delivers good value for the price?

Yes

Are you happy with Justworks's feature set?

No

Did Justworks live up to sales and marketing promises?

No

Did implementation of Justworks go as expected?

Yes

Would you buy Justworks again?

No

If you are primarily interested in the PEO side, Justworks can be appropriate, especially if your payroll is straightforward. If you are already used to a payroll system that is efficient and easy to use, in my opinion, be ready to be frustrated by the Justworks payroll process. I believe there are HR tools that we've yet to tap into, so I am hopeful for those.