Item: Justworks
Rating: 1
Author: Verified User

Overall Satisfaction with Justworks

Use Cases and Deployment Scope

As a PEO provider, JustWorks assists us with compliance, payroll, some benefit administration, and general employee file management. It houses all of our current HR functions and assists with tracking changes in labor laws across the country. We generally do not use their HR consulting services nor do we engage with their insurance programs. We use their in-house 401k, Workers Comp, Commuter Benefits, and Disability Insurance.

Pros and Cons

Pros

Onboarding
Reporting
Legal tracking through Mineral

Cons

Customer Support
Payroll/Expense Processes
Time Tracking
Mobile Application
Invoicing

Return on Investment

Labor Law tracking (time saving)
Centralized tools

Usability

Some functions of the system are great like document uploads, reporting, and onboarding. Many other parts of the system are incredibly frustrating like payroll, expenses, and the mobile application.

Key Insights

Do you think Justworks delivers good value for the price?

Are you happy with Justworks's feature set?

Did Justworks live up to sales and marketing promises?

Did implementation of Justworks go as expected?

Yes

Would you buy Justworks again?

Likelihood to Recommend

Justworks is a great solution for employers with 50 employees or less. Beyond this it is not scaleable and becomes very expensive very quickly. My managers have a very difficult time using the system and my staff do not like the mobile app which has less than half the functionality of the website. Their time tracking solution is clearly white-labeled and the support teams do not talk to one another effectively. This tool is a great way for very small employers to upgrade the employee experience but has serious flaws in usability at scale.

Comments

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Poor support, Good for very small employers.