Great platform, especially for 100 and under employees with a ton of expertise.
August 19, 2024

Great platform, especially for 100 and under employees with a ton of expertise.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Justworks

In our organization we use Justworks to process payroll, pay vendors and contractors and provide employees with Discrimination and Harassment Training. We also use the space for providing annual tax information as well as some documents since terminated employees retain access to Justworks. Additionally, Justworks administers our benefits, manages our tax filings, workers comp insurance and unemployment claims.

Pros

  • Tax filings, workers comp and unemployment.
  • Benefits administration.
  • Support.

Cons

  • Bulk upload for onboarding, offboarding and documents.
  • I-9 (e-verify requires a SSN, but it is not a required field, resulting in employees who don't provide it to have to correct outside of the workflow)
  • Reporting.
  • We hire 200 employees seasonally, processing required tax filings with different states would be a big lift on our organization.
  • They provide support to our platform admins and staff.
Justworks is a really good platform for payroll and even vendor payments. There are some areas of improvement that Justworks could make in the area of bulk processing, to decrease administrative time as well as reporting. There are no reports we currently use from the Justworks platform as we have not found them useful.

Do you think Justworks delivers good value for the price?

Yes

Are you happy with Justworks's feature set?

Yes

Did Justworks live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Justworks go as expected?

I wasn't involved with the implementation phase

Would you buy Justworks again?

Yes

Great fit for a smaller company who operates in various states as they take care of all the necessary tax filings, they administer benefits, workers comp and unemployment, which otherwise would require a staff with specialized skill. All of this is done on a monthly fee.

I wish Justworks had a more robust HR workflow, we currently use a different system because Justworks lacks some capabilities for onboarding and offboarding.

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