Keap is a Keeper
February 21, 2022
Keap is a Keeper
Score 8 out of 10
Vetted Review
Verified User
Software Version
Infusionsoft by Keap
Overall Satisfaction with Keap (formerly Infusionsoft)
We use Keap for various reasons for our business. We manage all of our contacts and clients within Keap. We run all our emails and marketing campaigns through their software. We do a lot of our invoicing within Keap. We also run eCommerce through Keap. We keep records of all customer actions and tag them based on their actions. We are able to connect it with other platforms and incorporate it with our webinars and online training courses.
- Campaign Building
- Tagging Abilities
- Client Record Keeping
- Reporting
- Automation
- Email builder lacks features
- eCommerce is pretty weak and could use major updates
- User Interface seems dated
- Revenue Growth
- Nurturing
- Sales
- Reporting
- Automation which saves time
- Follow Ups
Do you think Keap delivers good value for the price?
Yes
Are you happy with Keap's feature set?
Yes
Did Keap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Keap go as expected?
I wasn't involved with the implementation phase
Would you buy Keap again?
Yes
Keap Feature Ratings
Keap (formerly Infusionsoft) Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We did not purchase premium support. No need to.
Yes - We have experienced a few bugs in the past and they were taken care of in a timely manner.