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Khoros proves that its better than the rest!
November 29, 2020

Khoros proves that its better than the rest!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Response

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

Our company uses the Khoros Care [(Formerly Spredfast + Lithium)] platform to manage our social media response and engagement on Facebook, FBM, and Twitter. We have ~15 channels that we support in the Care tool, as well as track and monitor social sentiment and top tags for our consumer insights team. The cross-functional collaboration opportunities between the Care, Communities and Marketing platforms give all teams in my organization appropriate visibility into the customer interactions so that we can deliver the best-in-class responses and experiences over social channels.
  • Easy to use
  • Customizable analytic dashboards to help run your business
  • One-stop shop for both Care and Marketing teams to collaborate seamlessly
  • Agent UI is a bit outdated and could use a refresh
  • Tagging logic is a bit cumbersome to maintain
  • Instagram DMs not currently supported in Care tool
  • Increased social engagement and sentiment conversion by 30%
  • Delivered world-class support response based on NPS satisfaction measurement
  • Introduced improved routing that decreased agent handle time by 3 minutes
Having evaluated the other players, I am confident that Khoros [Care (Formerly Spredfast + Lithium)] delivers the best solution for our Care, Community, and Marketing needs in the coming year

Do you think Khoros Care delivers good value for the price?

Yes

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

Yes

Did implementation of Khoros Care go as expected?

Yes

Would you buy Khoros Care again?

Yes

Khoros [Care (Formerly Spredfast + Lithium)] has made several improvements to its support and engagement for clients. Response times have improved and the need to seek support has drastically reduced, highlighting the improvements in the experience to reduce customer pain.
The Care platform is incredibly easy to use and intuitive in its design
Against the competition we evaluated, Khoros [Care (Formerly Spedfast + Lithium)] rates above all in user experience, ease of use, and feature capabilities.
Khoros Care [(Formerly Spredfast + Lithium)] stands up against the other response solutions on the market because it delivers a seamless interface between cross-functional teams (Marketing, Community, Care) and is quick to adapt to the fast-paced social landscape. If you're managing multiple social handles across channels and platforms, Khoros [Care] is your one-stop solution to meet your customers where they are in a timely and effortless way. Khoros [Care] works with its client partners to ensure their product roadmap meets the needs of the clients it serves.