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Khoros Care Review
March 17, 2022

Khoros Care Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)

My team is responsible for maintaining Paxful’s online communities through fast and reliable responses to all concerns raised by our users that is not made through our customer support channel. We use Khoros Communities to manage our social media platforms in order to interact with our users among other things.
  • Smart views
  • Real time data
  • Dashboards
  • Metrics
  • Data exports
  • Agent utilization
  • Occupancy
  • Increase CSAT
  • Improve SLA
  • Fast response times
  • Consolidated social channels
Khoros Communities account managers have been extremely helpful and accommodating to all inquiries and help needed. They've helped answer questions that would benefit my team. The available features and widgets also help us identify certain key performance metrics easily.
Real time analytics is great but we have been having challenges in exporting a bulk of this data into a CSV file.
  • Product feedback
Fast response times and prioritized channels definitely helped in customer satisfaction.
Conversation sentiments could help but it would be good if it was automated.
Khoros Communities offers great customer support for community managers and account execs. Support is accommodating and easy to reach! Above all the features, it's important to have relationships with the client so I appreciate that most.
Zendesk Chat (formerly Zopim)

Do you think Khoros Communities delivers good value for the price?

Not sure

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

Yes

Did implementation of Khoros Communities go as expected?

Yes

Would you buy Khoros Communities again?

Yes

As part of the social and community team, we get to work with marketing initiatives platforms such as Khoros Social Listening which is very helpful. We get to send out real-time reports on how the team is doing and categorize these based on the filters available. However, Khoros Communities lacks certain Workforce utilization that is appropriate from an operational standpoint including data exports, utilization, etc