Khoros: A ton of potential
July 17, 2023

Khoros: A ton of potential

Caleb White | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing
  • Talkwalker

Overall Satisfaction with Khoros Marketing

We use it for our social media channels. We use to gauge analytics, do market research and schedule and create social media posts.
  • Its post scheduling is great. It is easy to navigate and create, tag, and schedule social posts.
  • It's easy to use Talkwalker for market research and to see trending topics
  • Its analytics function is great as well. It's easy to see how all of our social posts are performing across multiple channels in one integrated platform.
  • It can access more features of twitter (creating twitter cards, carousels, etc.)
  • Helps us save a ton of time when scheduling posts. Native posting can get challenging, so this makes it so much easier.
We have a governance team who ensures that only certain people have permissions to post. Khoros works well to ensure that as well.
The rating will increase with new feature implementations! (Twitter cards, twitter carousels)

Do you think Khoros Marketing delivers good value for the price?

Yes

Are you happy with Khoros Marketing's feature set?

Yes

Did Khoros Marketing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Marketing go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Marketing again?

Yes

It's well suited for scheduling posts, checking performance of posts and doing market research via Talkwalker. It cannot be used to post twitter cards or carousels - we have to do them natively on platform.

Khoros Marketing Feature Ratings

Boolean keyword searches
9
Filtering out noise/spam
9
Sentiment analysis
9
Broad channel coverage
9
Content planning and scheduling
9
Audience targeting
9
Workflow management
10
Automated routing and prioritization
8
Customer interaction histories
9
Bulk actions
8
Lead generation
9
Content marketing
9
Campaigns and promotions
9
Twitter
6
Facebook
Not Rated
LinkedIn
9
Instagram
7
Pinterest
Not Rated
Campaign success analytics
8
Real-time tracking
9
Competitor analysis
9
Role-based user permissions & privileges
8
Mobile access
Not Rated