Good for social media moderation
Updated September 15, 2024

Good for social media moderation

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing

Overall Satisfaction with Khoros Marketing

Moderating user comments and interactions on multiple social media platforms

Pros

  • Its labeling system is very robust - you can be quite specific without much hassle
  • Splitting posts into opened and unreviewed columns
  • Being able to see notes from all Khoros users

Cons

  • It's sometimes hard to get the native link to a user's post, especially if it's hidden
  • The button to hide posts will sometimes come up with an error multiple times (on the same post) before working
  • I have no idea, I don't deal with those metrics
I'm not sure what the impact has been, I don't really see the bigger picture in this way through my job
Khoros allows content moderators to quickly report adverse events and immediate escalatons
I assume it is good for smaller businesses, since it seems to be good for bigger businesses

Do you think Khoros Social Media Management delivers good value for the price?

Yes

Are you happy with Khoros Social Media Management's feature set?

Yes

Did Khoros Social Media Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Social Media Management go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Social Media Management again?

Yes

Khoros offers more specific labels for customer posts
It is a good system if one or two users will be on the page at one time - if there are three or more users that need to moderate the page at the same time, there will be trouble working with the bookmark system

Khoros Social Media Management Feature Ratings

8.7
Boolean keyword searches
8
Sentiment analysis
9
Broad channel coverage
9
Publishing ()
Not Rated
9.0
Customer interaction histories
10
Bulk actions
8
Marketing ()
Not Rated
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
Reporting/analytics ()
Not Rated
Account management ()
Not Rated

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