Khoros Review
September 11, 2019

Khoros Review

Shari Neal Williams | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Social Marketing
  • Intelligence

Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)

Khoros is used extensively by my organization for post scheduling, content calendar and social listening purposes. Khoros is a part of my everyday work life and it has been an invaluable tool to help us stay on top of social media trends and make the most out of our content.
  • Scheduling.
  • Data Exporting.
  • Social Listening.
  • Better functionality when searching for Twitter users in the Marketing Calendar feature.
  • Sometimes application doesn't always load and may not work on certain browsers at times.
  • Inconsistencies between analytics in Marketing and Intelligence.
  • Informed social strategy.
  • Keeps us on track with social goals.
  • Helps us create accurate benchmarks.

Do you think Khoros Marketing delivers good value for the price?

Yes

Are you happy with Khoros Marketing's feature set?

Yes

Did Khoros Marketing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Marketing go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Marketing again?

Yes

NetBase, Sprinklr Modern Engagement (formerly Social + Messaging Suite)
It's great for everything I use it for (scheduling content + social listening). I would like for the leaderboard feature to at some point be extended to show results beyond a week at a time.

Khoros Marketing Feature Ratings

Boolean keyword searches
10
Filtering out noise/spam
10
Sentiment analysis
5
Broad channel coverage
10
Content planning and scheduling
10
Audience targeting
10
Workflow management
10
Automated routing and prioritization
10
Customer interaction histories
10
Bulk actions
10
Lead generation
10
Content marketing
10
Campaigns and promotions
10
Twitter
10
Facebook
10
Instagram
10
Campaign success analytics
10
Real-time tracking
10
Competitor analysis
10
Role-based user permissions & privileges
10
Mobile access
10