Would recommend Khoros Social Media Management for crisis management
April 17, 2025

Would recommend Khoros Social Media Management for crisis management

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Khoros Social Media Management

We use Khoros Social Media Management for social listening and crisis management. It helps us to understand brands reputation better and reduce brand risk, by monitoring online conversations and social mentions. We also monitor trends, brands' competitors, and understand what people are telling about the brands we work with in order to maximize positive convos and reduce negative ones.

Pros

  • Social listening
  • Crisis management
  • Competitors monitoring

Cons

  • It could be better at analyzing sentiment
  • I don't really see the benefit of social planning
  • The ability to quickly address threats
  • The ability to improve competitor analysis
It is very easy to teach new employees how to use Khoros Social Media Management, so I would say it makes sense why the solution is made to help companies as they grow.

Do you think Khoros Social Media Management delivers good value for the price?

Yes

Are you happy with Khoros Social Media Management's feature set?

Yes

Did Khoros Social Media Management live up to sales and marketing promises?

Yes

Did implementation of Khoros Social Media Management go as expected?

Yes

Would you buy Khoros Social Media Management again?

Yes

I really appreciate how Khoros Social Media Management handles social listening for crisis management, as we can get informed anytime our brand is mentioned on social or elsewhere on the internet. It is truly helpful to stay in touch with the pulse of the brands that need constant checks on their daily reputation.

Khoros Social Media Management Feature Ratings

5.5
Boolean keyword searches
6
Filtering out noise/spam
5
Sentiment analysis
4
Broad channel coverage
7
5.0
Content planning and scheduling
5
Audience targeting
5
Content optimization
5
Workflow management
5
6.7
Automated routing and prioritization
6
Customer interaction histories
7
Bulk actions
7
6.0
Lead generation
6
Content marketing
5
Campaigns and promotions
7
6.0
Twitter
8
Facebook
6
LinkedIn
5
Instagram
6
Pinterest
5
6.7
Campaign success analytics
6
Real-time tracking
7
Competitor analysis
7
7.5
Role-based user permissions & privileges
8
Mobile access
7

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