Not All it's Cracked Up to Be
March 09, 2022

Not All it's Cracked Up to Be

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Certona (legacy)

Modules Used

  • Testing and Optimization
  • Personalization

Overall Satisfaction with Kibo Personalization, powered by Monetate & Certona

Used it on our website to help personalize our experiences for our logged-in user base.

Pros

  • Personalization match

Cons

  • Customer service
  • User experience on the the interface (not intuitive)
  • Increase in conversion
  • Increase in revenue

Do you think Monetate delivers good value for the price?

No

Are you happy with Monetate's feature set?

Yes

Did Monetate live up to sales and marketing promises?

No

Did implementation of Monetate go as expected?

No

Would you buy Monetate again?

No

The product, overall, is a good product but the interface is not user-friendly and takes a lot of time to get used to how to use it. I also had issues w/our customer service team and their responsiveness.

Comments

  • Charlie Kennedy | TrustRadius Reviewer
    Charlie Kennedy
    (Vendor Representative) commented 4 years ago
    Hi there. We're glad that you're seeing value from Kibo's robust personalization functionality, and we appreciate you taking the time to share this constructive feedback. We have recently invested heavily in the client success team and usability is one of three key roadmap pillars this year, so hopefully, you're already seeing improvements in both areas. Thanks again, Kibo

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