Great for Optimization

They are a little slow in getting back to us at times, but generally, we've had good experiences. Some specific team members on their support team are great and go above and beyond. Others are just OK, so when you find someone who's thoughtful in their replies, try sticking with that person.

I have had about four client success managers over the years. One was excellent and met with me regularly and tried to show us the impact of the tool on our business and brainstorm new ideas and ways to use Kibo Personalization. The other three have been fine with answering questions and sending us invoices, but not much else.

There's a learning curve, for sure, for setting up some experiences, but it's to be expected with all that you can do with it. The user interface is fairly intuitive, but some features get very complex, and you may need to find help in the Knowledge base or with customer support.

For testing scenarios, including conversion rate optimization, Kibo Personalization (we've used it as Monetate) does very well. The interface is fairly intuitive, and it is a very powerful tool, allowing us to make CSS changes easily without needing to do a whole code deployment with our development team. Product Recommendations was a long and painful project. We were promised it would work well with Magento and could display parent/configurable products instead of children/specific variant products. In my experience, they could never get it to work properly, and after many months of struggles with their team, they came back and told us it wasn't recommended that we use it for parent/configs—complete fail.