Great for Optimization
February 06, 2022

Great for Optimization

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Other

Modules Used

  • Testing and Optimization
  • Recommendations

Overall Satisfaction with Kibo Personalization, powered by Monetate & Certona

We use Kibo Personalization for Conversion Rate Optimization. Use the tool for testing and optimization across 10 of our websites. We also use it for quick changes to the front end of our site in areas not supported by quick WYSIWYG edits. We also attempted to use it for their Recommended Products tool.

Pros

  • Personalization
  • Conversion Rate Optimization
  • Website changes/additions/edits
  • Testing content/designs

Cons

  • Analytics not the best
  • Not the best integration with Google Analytics
  • Product Recommendations will not work with Configurable Products properly
  • Helped us easily display low stock information or delays in shipping due to supply chain issues we've experienced due to covid.
  • Assisted in getting Sales messaging up on our sites quickly and easily during a challenging covid 2020.
  • 8% conversion bump for some experiments.

Do you think Monetate delivers good value for the price?

Yes

Are you happy with Monetate's feature set?

Yes

Did Monetate live up to sales and marketing promises?

Yes

Did implementation of Monetate go as expected?

Yes

Would you buy Monetate again?

Yes

For testing scenarios, including conversion rate optimization, Kibo Personalization (we've used it as Monetate) does very well. The interface is fairly intuitive, and it is a very powerful tool, allowing us to make CSS changes easily without needing to do a whole code deployment with our development team. Product Recommendations was a long and painful project. We were promised it would work well with Magento and could display parent/configurable products instead of children/specific variant products. In my experience, they could never get it to work properly, and after many months of struggles with their team, they came back and told us it wasn't recommended that we use it for parent/configs—complete fail.

Comments

  • Charlie Kennedy | TrustRadius Reviewer
    Hi there, thank you for taking the time to write this review. We're very happy that you and your team have gained business agility and are seeing value from Kibo's testing, targeting, and all-round CRO capabilities. Since the acquisition of both Monetate and Certona by Kibo, we have pulled in the best of Certona's recommendations and analytics and reporting features into the Monetate platform (now Kibo Personalization). You can check out some of our key releases from 2021 here: https://kibocommerce.com/blog/product-update-blog-a-look-back-at-2021/ . Thanks, Kibo

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