Item: Kintone
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Kintone is used for form or approval submissions. It helps with organization and making sure that all of the information that we need on each form is properly uploaded by creating required fields on each form. It also helps consolidate all our information into one digital database, which helps for record-keeping purposes.

Pros and Cons

Organization of forms for record keeping purposes
Easy to use and create forms
Clear UI for new users (both administrators and general users)

Clearer explanations of exactly what each detail setting does (tooltips)
Easier way to move people across departments
Easier way to upload pictures/files to each form to display

Return on Investment

Saves time (no need for constant emails back and forth and attachments)
Better data organization and visibility
Improved coordination (people know when things are submitted and wait less)

Support Rating

Great support, they have help pages throughout its support site that will help you with every single function that it offers. Just wish there were some easy access tooltips on the forms themselves rather than essentially having to read a detailed guide before starting. The support from the support staff is also top-notch.

Product Configurability

Kintone is a great problem solver when it comes to organizing data and forms in the company. It is also a huge time saver as it can help ensure that everything that a person needs to do is in one place (i.e., submitting a form that contains attachments, getting approvals for everything in one place, having it verified, and for people to be pinged about adding things to other databases)

Key Insights

Do you think Kintone delivers good value for the price?

Yes

Are you happy with Kintone's feature set?

Yes

Did Kintone live up to sales and marketing promises?

Yes

Did implementation of Kintone go as expected?

Yes

Would you buy Kintone again?

Yes

Likelihood to Recommend

Kintone is good for forms, approvals, and for organizing a database for your organization. It is great for general large-scale companies with retail/restaurants. It is less suited for a place to post announcements, town halls, or necessarily try to communicate with employees. It is really a workplace platform at heart, and less so a communication channel.

Kintone Review

Overall Satisfaction with Kintone