The most user-friendly CRM tool
March 06, 2022

The most user-friendly CRM tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kintone

We use Kintone as a database to keep tracking of customer information including our interactions with the customers such as meetings, interviews, etc. We need a simple database with a user-friendly interface and Kintone seems to fit the bill perfectly.
  • The drag and drop method to create and customize tables is very easy to use.
  • The built-in fields offer everything we need. You can simply just customize it to meet your own needs.
  • All the functions relating creating and managing apps are very easy to use.
  • It seems a bit difficult to create relations between tables. You can reference the values of a column to another table and that is the only way to do it, as far as I know.
  • It has made my team's work a lot easier: to track and share data
I had two issues and the support teams were very quick to respond. However, the support teams don't seem very technical. They only knew the basic knowledge about how things work.
It is very easy to configure within an app. A bit challenging between apps.
Salesforce was very difficult to navigate and I couldn't figure out how to use it. Their interface is not very user-friendly. I contacted someone for help and they gave me a very typical business presentation, which was not useful. I figured out how to use Kintone immediately, which is very important for me at the time because I wanted an easy-on-boarding experience for my colleagues.

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If you are looking for a simple typical CRM tool, I highly recommend it. It has the most user-friendly interface among all the CRM tools I have explored. It might take some effort to revise the existing table structure to fit complicated use cases.

Kintone Feature Ratings

Platform Security
Not Rated
Platform User Management
Platform Scalability