KnowBe4 Compliance Plus is a Great Product with Great Support
November 04, 2024

KnowBe4 Compliance Plus is a Great Product with Great Support

Mike Eason | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Compliance Plus

We use KnowBe4 Compliance Plus for Phishing Campaigns and Phishing Training. We do training once a year and Campaigns twice a year.

Pros

  • Their Customer Success Managers are exceptional. I have had 4 or 5 different ones, and all were great. They kept getting promoted in the company.
  • Their Training Material is great.
  • Their Training and Campaign capabilities work flawlessly.

Cons

  • A way of showing what training modules have overlapping material.
  • We had a lot of issues with people falling for scams and getting their mailboxes compromised, but after just one year of training and Campaigns, we saw an incredible decrease in compromised mailboxes (less than one mailbox per year) and an incredible increase in scam email reporting. I wish we could have done training and campaigns for our student population because that is really the only place we still see compromised mailboxes and students falling for scams. However, that has even decreased significantly.
  • I would have liked to have purchased their Rip and Flip product, but it was not budgeted for other expenditure reasons. I have written my own Rip script in PowerShell, and we also use eDiscovery in Microsoft to Rip scam email messages from our mailboxes, but not as well as the Rip and Flip tool would have worked. The Rip and Flip product would have also provided a training component that my script and eDiscovery do not have.
The Compliance Plus component covers any legislative and Technology Insurance requirements we have.
This has been great to have on product to do both our phishing and compliance training needs, with a great Customer Success Manager system to back up both products.
The quality is great, and now our employees know that we have such requirements, where before, for most employees, I don't think they had any idea had such requirements and the need for training.
Knowbe4 was far and away the best product we looked at and we got a great price. I believe it was not the cheapest, but far and away the best price for what we were getting.

Do you think KnowBe4 Compliance Plus delivers good value for the price?

Yes

Are you happy with KnowBe4 Compliance Plus's feature set?

Yes

Did KnowBe4 Compliance Plus live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Compliance Plus go as expected?

Yes

Would you buy KnowBe4 Compliance Plus again?

Yes

Training on handling, securing, and safeguarding data and documentation.

KnowBe4 Compliance Plus Feature Ratings

Multi-Lingual Support
Not Rated
Structured Learning
10
Course Searches
10
Historical Metrics
10
Cloud-Based Content
10
Automation & Integration
10
Course catalog or library
9
Player/Portal
10
Learning content
9
Progress tracking & certifications
10
Learning reporting & analytics
10
Gamification
10

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