KnowBe4 Compliance Plus is a Great Product with Great Support
Overall Satisfaction with KnowBe4 Compliance Plus
We use KnowBe4 Compliance Plus for Phishing Campaigns and Phishing Training. We do training once a year and Campaigns twice a year.
Pros
- Their Customer Success Managers are exceptional. I have had 4 or 5 different ones, and all were great. They kept getting promoted in the company.
- Their Training Material is great.
- Their Training and Campaign capabilities work flawlessly.
Cons
- A way of showing what training modules have overlapping material.
- We had a lot of issues with people falling for scams and getting their mailboxes compromised, but after just one year of training and Campaigns, we saw an incredible decrease in compromised mailboxes (less than one mailbox per year) and an incredible increase in scam email reporting. I wish we could have done training and campaigns for our student population because that is really the only place we still see compromised mailboxes and students falling for scams. However, that has even decreased significantly.
- I would have liked to have purchased their Rip and Flip product, but it was not budgeted for other expenditure reasons. I have written my own Rip script in PowerShell, and we also use eDiscovery in Microsoft to Rip scam email messages from our mailboxes, but not as well as the Rip and Flip tool would have worked. The Rip and Flip product would have also provided a training component that my script and eDiscovery do not have.
The Compliance Plus component covers any legislative and Technology Insurance requirements we have.
This has been great to have on product to do both our phishing and compliance training needs, with a great Customer Success Manager system to back up both products.
The quality is great, and now our employees know that we have such requirements, where before, for most employees, I don't think they had any idea had such requirements and the need for training.
Knowbe4 was far and away the best product we looked at and we got a great price. I believe it was not the cheapest, but far and away the best price for what we were getting.
Do you think KnowBe4 Compliance Plus delivers good value for the price?
Yes
Are you happy with KnowBe4 Compliance Plus's feature set?
Yes
Did KnowBe4 Compliance Plus live up to sales and marketing promises?
Yes
Did implementation of KnowBe4 Compliance Plus go as expected?
Yes
Would you buy KnowBe4 Compliance Plus again?
Yes


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