Item: KnowBe4 PhishER/PhishER Plus
Rating: 10
Author: Verified User

Overall Satisfaction with KnowBe4 PhishER/PhishER Plus

Use Cases and Deployment Scope

Our company utilizes KnowBe 4 PhishER Plus for analysis of reported emails and for its automation capabilities for tagging emails based on ML. The platform addressed automation limitations we had with our previous provider.

Pros and Cons

Pros

Detailed visibility of reported emails
Automatic tagging based on actions
Machine learning

Cons

Enable the functionality for M365 GCC High connections from the console.

Return on Investment

Isolating email threats
Better reporting

Time Savings

PhishER Plus has saved my company time from having to review emails as frequently due to the actions and workflows we've enabled.

PhishER Capabilities

PhishML, & PhishFlip

PhishML and PhishFlip has provided positive benefits for our organization. Due to our o365 environment being in the GCC high cloud we aren't able to leverage PhishRIP or PhishER Blocklist, but would love to have this functionality added in the future.

Usability

We get complete visibility into the emails that are reported and can adjust the ML thresholds accordingly.

Alternatives Considered

Infosec IQ

We certainly have better visibility/reporting and automations with KnowBe4 compared to Infosec IQ.

Key Insights

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

Yes

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

Yes

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

Yes

Would you buy KnowBe4 PhishER/PhishER Plus again?

Yes

Other Software Used

CrowdStrike Falcon, Cisco Duo, NinjaOne

Likelihood to Recommend

PhishER Plus is well suited for companies who need better visibility of reported emails and automated actions.

KnowBe4 PhishER/PhishER Plus Feature Ratings

Configuring KnowBe4 PhishER/PhishER Plus

Product Configurability

Just right for the product.

Configuration Lessons

Using smart groups to automate phishing campaigns and creating custom templates for the notifications that get sent out for trainings.

UI Customization

Some - we have done small customizations to the interface - It was very easy to do.

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

Virus total intergration.

Using KnowBe4 PhishER/PhishER Plus

Users and Roles

Support Headcount Required

Business Processes Supported

Awareness Training
Phishing Email Reporting
Video Modules

Innovative Uses

Automated tagging of reported emails.

Future Planned Uses

Reoccurring Phishing Campaigns

Likelihood to Renew

Evaluating KnowBe4 PhishER/PhishER Plus and Competitors

Products Replaced

Yes - Infosec institute. We made the change because it didn’t support our current office 365 tenant. We migrated to the government cloud.

Key Differentiators

Scalability
Integration with Other Systems
Ease of Use

Evaluation Lessons Learned

N/a

KnowBe4 PhishER/PhishER Plus Implementation

Implementation Rating

Implementation Details / Implementation Partner

Implemented in-house

Whitelisting

KnowBe4 PhishER/PhishER Plus Training

Training Types Used

No Training

KnowBe4 PhishER/PhishER Plus Support

Support Rating

It does everything we need it to in terms of automation and scalability.

KnowBe4 PhishER/PhishER Plus Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

N/a

Exceptional Examples of KnowBe4 PhishER/PhishER Plus Support

When there was a recent change with Microsoft exchange tokens and knowbe4 proactively implemented a fix for the phisher add-in before we lost functionality to the software.