KnowBe4 offers good value for the price
Updated August 24, 2023

KnowBe4 offers good value for the price

Timothy Johanson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)

Overall Satisfaction with KnowBe4 Security Awareness Training

One of the biggest challenges regarding KnowBe4 is getting users to complete their training. This isn't a reflection on KnowBe4, but rather an organizational responsibility of senior managers to enforce the training. A direct challenge we have with KnowBe4 is anticipating growth and estimating the number of licenses. KnowBe4 seems to have a relatively lenient growth threshold, but we must have surpassed it. The result is an aggressive demand to pay for the additional licenses. Of course, they come asking for the money after we submitted our budget, which places an additional burden on us to find a way to shift money around to try to pay them. Keep this in mind if you plan to use KnowBe4 as your user training solution.
  • Quality training modules for an enhanced end-user experience
  • Easy to manage console
  • Integration with Active Directory
  • Training for managing the console is mostly offered through test-based web pages
  • You will probably only use a fraction of what KnowBe4 is capable of.
  • When you ask KnowBe4 for knowledge of how to use a feature, they usually send you a link to a text-based webpage that may, or may not solve the issue.
  • We are able to extract malicious sender IOC's to block
  • We get an accurate picture of how susceptible our end users are to phishing emails.
  • We get a report of users who do and do not complete KnowBe4 training
KnowBe4 is really good in this area in the way that your assigned account manager frequently keeps in touch with you and is available to schedule regular meetings with.

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There were a few issues with end-users not being able to access their training modules. The solution was to have them reset their KnowBe4 password. Other than this it has been smooth sailing.
KnowBe4 accepted annual payments on a three year commitment.
If you have a large organization and need to implement an email trainer solution, then KnowBe4 is a good solution for this. The initial setup is easy other than configuring an Active Directory sync file. If you don't want to sync with Active Directory, KnowBe4 gives the option to upload a CSV file with end users' email addresses.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Training Gamification
Not Rated
Industry-Specific Security Training
Not Rated
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Role-based user permissions
Single sign-on capability
Not Rated