A help desk technician view of KnowBe4 Security Awareness Training
August 24, 2023
A help desk technician view of KnowBe4 Security Awareness Training
Score 10 out of 10
Vetted Review
Verified User
Software Version
Training Access Level II (Gold & Platinum)
Modules Used
- KnowBe4
Overall Satisfaction with KnowBe4 Security Awareness Training
I currently plan out the phishing campaigns to take place once a quarter, with training campaigns. At the request of different departments I also enroll certain people in training. This product addresses the lack of training on the 8th layer. Starting off, we used to get 70-80 users failing tests. Most recently, only 20 have failed and I expect that to go down as time goes on.
- Explain social engineering well
- Answers the majority of questions users may have
- Allow feedback to be provided to better understand what the users think
- A bit more report functionality - we have a new email access training (like new-hire) that everyone is enrolled in if they have joined recently. If they fail the SAPA, they're put in a remediation group. I want to create a report that allows me to share who failed the test, and what they may have missed.
- Smart groups are a bit wonky sometimes, especially when dealing with the logic. If you set it one way, it should work that one way.
- Chief Information Officer failed a phishing test.
- Chief Financial Officer failed a phishing test.
- Network Administrator Senior failed a phishing test.
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Not sure
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of KnowBe4 Security Awareness Training go as expected?
I wasn't involved with the implementation phase
Would you buy KnowBe4 Security Awareness Training again?
Yes
Allowed for a more diverse training program.